Skip to content
⭐⭐⭐⭐⭐$100 Off Orders $2000 & Up | Use Code PSOUSA | Call Us For the Lowest Prices ⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐President's Day Sale ⭐⭐⭐⭐⭐

Shipping & Returns Policy

Free Shipping
All orders to the lower 48 continental United States ship FREE of charge on orders $50 and up. Orders ship out from our warehouses within 1-3 Business Days and will arrive at the customers address within 5 - 10 Business days. If you are outside of the continental USA and would like to place an order please contact us at sales@patioscapeoutdoors.com or give us a call at 855-668-8793.

Order Confirmation
Once an order is placed, a confirmation email will be sent. This means that we have received the order in the our system. Once the order is received, The Patio Scape's Team will immediately reach out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, we will let the customer know via email or phone call. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.

Shipping Time & Method
All orders are shipped within the lead time posted on the product page. This is located at the top of the product page below the "Add To Cart" button highlighted under the "Shipping Time" information section. Most shipments are shipped via freight. We do not ship to APO/FPO or PO BOX addresses. Depending on the value of the item being purchased, orders may be shipped with signature confirmation required. This means that an adult over the age of 18 must be present at time of delivery to sign for and accept the product. If you will not be home at time of delivery, please contact support@patioscapeoutdoors.com.

Order Shipment
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 3 days after the lead time posted at the top of the product page, please contact us at support@patioscapeoutdoors.com. Once an order has shipped, cancellation will not be permitted. Please see "Cancellations" below for more info.

Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, The Patioscape Outdoors is not responsible for any “non receivable” situation. No replacement or refund will be given on “Delivered” orders. 

Receipt of Products & Damages
An adult must be present upon delivery of products to inspect and sign for goods received. It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you. Please contact us if there are any damages at support@patioscapeoutdoors.com

Manufacturing Defects
If a manufacturing defect is found, we will repair or replace it for you at no extra charge. 

Cancellations
Orders can usually be cancelled without penalty if they haven't been shipped yet. Orders are usually shipped within the first 24-72 Business Hours of placing the order. If you'd like to cancel an order please do so immediately to avoid return shipping fees. Orders cancelled after an item has shipped will be treated as a regular 30-day return item and return shipping & restocking fees may apply. Before cancelling please contact us at suport@patioscapeoutdoors.com / (404) 448-1198.