Free Shipping on Orders Over $99
At Patioscape Outdoors, we offer free shipping on all orders over $99. Once shipped, orders typically arrive within 2-7 business days. Please note that all orders have a 1-3 day handling time before shipment. Smaller items are sent via UPS or FedEx, while larger items and bulk orders are shipped through freight services, which require a slightly more involved process.
For larger freight shipments, please review the delivery requirements in advance to ensure a smooth process on the delivery day.
Freight Shipping Details:
- Most large items are shipped on a pallet.
- Some delivery companies may call to schedule a delivery time, while others may drop off the shipment at the nearest accessible location (curbside) or as close as possible to your garage door.
Pre-Delivery Checklist:
While most shipments arrive without issues, we highly recommend inspecting your packages carefully upon delivery. If you notice any damage, please send photos to support@patioscapeoutdoors.com within 48 hours to initiate a return or exchange.
Receipt of Products & Damages
An adult must be present at the time of delivery to inspect and sign for the goods. It's crucial that you thoroughly inspect the merchandise for any damages that may have occurred during shipping. Should your package arrive damaged, please contact us immediately. A claim will be filed with the carrier, and they will retrieve the package, which must remain in its original box and packaging. Once the carrier picks up the damaged item, we will coordinate with our suppliers to have a replacement shipped to you.
For damage claims, please reach out to us at support@patioscapeoutdoors.com or call 855-668-8793.
Manufacturing Defects
If a manufacturing defect is discovered, we will replace the item at no additional cost to you.
Cancellations
Orders can usually be canceled without penalty if they haven't been shipped yet. Orders are typically shipped within 24-72 business hours of being placed, plus the 1-3 day handling time. If you'd like to cancel an order, please do so immediately to avoid return shipping fees. Orders canceled after shipping will be treated as a standard return under our 30-day policy, and return shipping and a 15% restocking fee may apply.
Please contact us at support@patioscapeoutdoors.com or call 855-668-8793 if you wish to cancel an order.
Upon Delivery:
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Verify Package Contents: Ensure that the number of pallets or pieces listed on the delivery receipt matches what you receive. If any items are missing, note this on the delivery receipt (e.g., "Received 3 out of 4 pieces") and contact us immediately at 855-668-8793. We will assist in locating the missing items or arranging replacements.
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Inspect for Damage: Check for any visible signs of damage, such as crushed corners, holes, or broken pallets, which may indicate internal damage. If you notice any issues, please take photos and send them to support@patioscapeoutdoors.com within 48 hours.
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Concealed Damage: If you discover damage after accepting the shipment, send photos to support@patioscapeoutdoors.com within 48 hours or call 855-668-8793. We will guide you through the process for handling damaged deliveries.
$9.99 Flat-Rate Shipping
For orders under $99, we offer a flat shipping rate of $9.99. Regardless of the order size, the shipping fee remains the same if your total is below the free shipping threshold.