Original price
$2,700.00
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Original price
$2,700.00
Original price
$2,700.00
Current price
$1,799.00
$1,799.00
-
$1,799.00
Current price
$1,799.00
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Experience real wood-fire cooking with the Memphis Beale Street Wi-Fi Pellet Grill. Built from durable 430 stainless steel, this 51" freestanding grill features dual-wall insulation and a convection system that delivers consistent heat for smoking, grilling, baking, roasting, and searing with ease.
Equipped with a cloud-based Wi-Fi control system, you can monitor temperatures remotely for total cooking convenience. The open flame option enhances searing and flavor, allowing you to grill with intense heat for perfect results every time.
A lower storage cabinet keeps your essentials organized, and the 12-lb pellet hopper provides extended cook times. Whether it's a casual backyard meal or a weekend BBQ feast, this grill is a versatile solution for serious outdoor chefs.
Why Memphis?
Wood Fire Flavor
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Pure, Unforgettable Flavor
That’s what you get when you cook, smoke, bake, and grill over 100% natural hardwood pellets.
And, if you’ve never had the chance to give it a try – or you have, but you’ve given up because you think it’s too time-consuming or requires too much technical skill – you might not realize what you’ve been missing.
We think you should be cooking with wood. The reason? It simply tastes better.
Hardwood infuses your food with more flavor than gas and charcoal (Let’s be honest here, gas has no flavor. At all.) and is also an incredibly efficient, renewable fuel source. Pellets also generate less ash than charcoal, which means less cleanup for you! It’s a win-win.
From quick weeknight meals to next Saturday’s elegant dinner party to this summer’s backyard BBQ blow-out, your Memphis Wood Fire Grill will help you wow friends and family with high-end, restaurant-quality meals.
With our Memphis BBQ wood pellets, you can create rich, rewarding dining experiences, no matter what you’ve got on your grill, from wood-fired pizza to smoked brisket to killer hamburgers – even seared tuna with grilled pineapple salsa.
And, since our certified 100% pure hardwood pellets are dried and compressed under high heat, they hold their shape without glues or binders, while retaining their authentic wood flavor – making them perfect for cooking, grilling, and smoking.
Advantages of a Wood Fire Gril
"With a Memphis, cooking with wood is easy. What’s more, wood fire flavor is flat-out delicious."
Versatility: Smoke, Sear, Bake, and Roast
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The Most Versatile Grill on the Planet
Sear
Pellet smokers are often criticized for being incapable of searing at high temperatures. Well, what good is a grill if it can’t sear meat to get that delicious caramelized crust?
Worry not: The Memphis Wood Fire Grill is not like other pellet smokers, and we’ve mastered the perfect sear. Depending on the model of Memphis, you can sear from temperatures of 500°F-700°F or at an off-the-charts hot when cooking in Direct Flame Mode. Sear your steaks, chops, fish, or vegetables to delicious perfection with ease using the Memphis.
Smoke
Smoking food used to take hard work, patience, and hours of babysitting your smoker. With a Memphis Grill, you can finally relax while your grill does the hard work for you. Go to bed in the evening and wake up with a perfectly cooked pork shoulder or leave your grill unattended while you entertain guests and return to a delicious meal.
Smoke Mode on the Memphis ranges from 180°F-295°F.
Bake
The Memphis Grill is a true convection oven, which is perfect for creating magnificent pastries and breads. Owning a Memphis Grill means you have a second kitchen appliance outdoors, but we’ve found that this grill outperforms most indoor ovens. Using the Intelligent Temperature Control™ system combined with top-of-the-line convection technology, the Memphis Grill offers fast cooking and results in evenly cooked food.
The convection blower within the grill circulates air and creates even distribution of heat, which means your baked goods will turn out better than they ever have.
Roast
Convection cooking isn’t just great for baking, it’s also perfect for roasting meats and vegetables. The convection blower ensures even cooking to all your favorite foods without the need for a messy rotisserie attachment.
Roasting on the Memphis Wood Fire Grill is so simple, and having a second appliance outside comes in handy on big holidays like Thanksgiving. Roasting your turkey on the Memphis results in moist, delicious meat, and also frees up your indoor oven to bake side dishes and baked goods without the hassle.
Unparalleled Smoking Results
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Our BBQ Smokers Offer Results Beyond Your Expectations
Smoke Meats Without the Time and Effort of Conventional Smokers
Smoking meats is a great way to inject flavor and succulence into a meal. Unfortunately, many BBQ smokers on the market today make the process far too complex and time-consuming. At Memphis Grills, we think anybody should be able to smoke their favorite meats, any time they want, without a degree in smoke science or training from an experienced barbecue pit master.
Gain All the Benefits of Our Smoker Grills
Our wood pellet smoker grills offer benefits unmatched by any other product on the market.
Convenience
Popular kamado smokers take time to get up to temperature and a lot of manual effort to maintain that temperature. Our wood fire barbecue smokers take less time to get your food to temperature and require virtually no physical effort to maintain the ideal cooking state. Simply place your food on the grill, start it up, and monitor it via our innovative Memphis Grills App.
Precision
Hitting a specific cooking temperature is imperative for a good, smoky flavor. Memphis Grills allow you to set your desired temperature and walk away. Our convection blower and electronic temperature sensors maintain the temperature precisely.
Flexibility
Our dual pellet hopper system allows you to inject a wide range of flavor profiles into your meats. Choose a single flavor—apple, cherry, pecan, mesquite, hickory, or oak—or combine them using our dual pellet hopper for more unique flavor profiles.
Ease-of-use
We have invested significant amounts of time and effort into taking the difficulty and guesswork out of the smoking process. Our Intelligent Temperature Control™ system maintains the temperature that you set, allowing you to sit back and relax knowing that your grill is doing all the work for you. Better yet, use your meat probes to monitor the internal temperature of your foods remotely using the Memphis Grills App.
If you have wanted to try your hand at smoking, but have been intimidated by horror stories from friends using inferior grills, worry no longer. Memphis Grills BBQ smokers offer the quality, flexibility, and support you need to get flavor-filled results for your next meal.
Direct Flame Capability
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Direct Flame Capability
What good is a grill if it can’t sear?
We hear it all the time: “Pellet grills can’t sear”. Well, that’s true in most cases, but Memphis Wood Fire Grills are different.
Our pellet grills come standard with two inserts: The first is the Indirect Insert, which is used to smoke, roast, bake, and hit high temperatures for searing without an open flame. The second insert is the Direct Flame Insert. With the Direct Flame Insert in place, grillers can access Direct Flame Modes on their controller, which allows for cooking over an open flame at high temperatures that can’t be reached by most pellet grills.
This is one of our favorite features, as it gives restaurant-quality searing capabilities. The Direct Flame Insert makes searing a steak simple and gives you the flexibility and versatility that you need from an all-in-one pellet grill.
When it comes to a wood fire grill that can truly do it all, don’t settle for anything less than the best…
…a grill that can smoke, bake, sear, roast, AND allows you to cook over an open flame with the switch of an insert!
How to Use Direct Flame Insert:
Before Using the Direct Flame Feature
Before you begin cooking in Direct Flame Mode on your Memphis pellet grill, make sure you’re set up for success:
Ensure that the hopper is filled with pellets
Have your Genie Tool ready to go
Remove the grill grates and scrape off the Savorizer®
Clean out the burn pot (using your Genie Tool!)
Ensure that grease pans are cleaned and there’s no grease left from previous cooks
Using the Direct Flame Insert and Direct Flame Mode(s)
Configuring your Memphis pellet grill to cook over an open flame is simple. Follow these steps for using the Direct Flame Insert whenever you’d like to cook over an open flame and have direct flame access, starting with your Indirect Insert in place:
Preheat your pellet grill to 400°F.
Once the grill has reached 400°F, use the Genie Tool to set aside the center grill grates.
Use your Genie Tool to remove the Indirect Insert. Caution: The insert will be hot. Set aside somewhere safe on a non-combustible surface, away from children and pets.
Insert the Direct Flame Insert, ensuring that it is fully seated in the Savorizer®.
Replace the grill grates that you set aside back to their place above the Insert.
Press and hold the “up” arrow until temperature reaches the model’s highest set temperature, then press the “up” arrow again to access LOW, MED, and EXTREME Direct Flame Modes.
Note: Beale Street models have LOW and MED Direct Flame Modes, Pro and Elite models have LOW, MED, and EXTREME Direct Flame Modes.
Important Notes for Cooking in Direct Flame Mode
While cooking over an open flame is easy with the Memphis, you should always abide by the following tips to ensure safety and proper use of your Memphis Wood Fire Grill:
When cooking using the Direct Flame Insert on Direct Flame Settings, the hood should ALWAYS be in the open position. A closed hood during direct flame cooks may result in an Error-1 message. This error message means that your pellet grill has reached too high of a temperature, causing the grill to shut down to avoid any damage to the unit.
Never leave your grill unattended during a direct flame cook.
When the Direct Flame Insert is in place, the pellet grill is only to be operated in Direct Flame Mode (LOW, MED, EXTREME), never at a set temperature (180°F-700°F).
The grill is never to be operated in Direct Flame Mode while the Indirect Insert is in place.
While operating the grill in Direct Flame Mode, the grill temperature will not be displayed on your controller and the Food Probe will be in Read Only Mode.
Grill Comparison: Pellet Grill Vs. Gas Grill Vs. Kamado
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Grill Comparison Chart: Pellet Grill Vs. Gas Grill Vs. Kamado
Studying up on high-end grills? Class is in session.
Whether you’re updating the grill in your outdoor kitchen with a newer, shinier model or giving your aging big box store purchase the heave-ho in favor of a high-end grill with lots of bells and whistles, it’s important to know how the options stack up against one another.
Which is the perfect grill for your needs—pellet grill, gas grill or Kamado?
From wood fire grills to gas and Kamado charcoal grill varieties, here are the features and functionality you can expect from each:
Technology
Convection Grilling Technology
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Convection Grills Offer the Ultimate in Flavor and Flexibility
The Quality Results You Want Without the Hassle of Rotisserie Attachments
Convection cooking is a modern method of circulating air throughout the cooking chamber to ensure a consistent internal temperature of food. While many kitchen ovens offer convection cooking, few grills on the market today do. Memphis Wood Fire Grills are an exception to that rule—our full line of wood pellet grills offer convection grilling technology, eliminating the need for rotisseries and other accessories.
The convection oven technology available in our products matches the capability offered by top-of-the-line kitchen ovens, all in a piece of equipment that is capable of grilling, smoking, searing, roasting, and baking.
Why Choose a Memphis Grill for Your Convection Cooking Needs?
Our industry-leading convection grilling technology offers a wide range of benefits, including:
Consistency: Our pellet grill convection cooking technology offers the ultimate temperature precision and consistency. Simply fire up your grill, set the desired cooking temperature, and walk away. There is no need to maintain the fire or check the temperature manually. In fact, you can even keep tabs on the grilling process as you enjoy your day using our Memphis Grills App.
Flexibility: Many grills offer multiple grates at different distances from the heating element, which can mean that food placed on the top grate is heated at a different temperature than food placed on the bottom grate. Our convection grilling technology ensures food is heated at the exact same temperature, regardless of which grate you choose. Cook your food on whichever grate you’d like or put different foods on different grates and rest assured that the temperature is the same on all levels.
Convenience: When cooking poultry, many people turn to rotisserie attachments in order to achieve a consistent finish. Our convection cooking system circulates air throughout the cooking area, which eliminates the need to purchase a rotisserie accessory. All sides of your food will come out perfectly and consistently browned.
How Does a Memphis Pellet Grill Work?
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If you know how to operate an oven, you can operate a Memphis. It’s as easy as filling a hopper with pellets and then setting your temperature via our one touch control. The two-way logic system measures the grill temperature every two seconds and automatically adds pellets as needed. You really have to try one to believe it.
What is a wood fire grill?
It’s a grill that uses 100% natural wood pellets as fuel instead of the traditional propane or charcoal. It imparts a highly sought after flavor that enhances the taste of nearly everything you cook on it. From a mild smoked taste to hints of cherry, hickory, and pecan, there are flavors available to suit any preference.
Can you really smoke and bake on it?
Yes! Memphis Grills have true convection cooking and smoking capabilities. Bake bread, cook a wood-fired pizza, or smoke ribs—it’s all possible via the Intelligent Temperature Control (ITC) system. Throw a backyard pizza party or cook the Thanksgiving turkey—it’s completely up to you!
What temperature ranges can be achieved?
Our Elite model can go from 180 to a whopping 700 degrees. Sear a steak at the hottest temperatures or adjust the grill temperature to 295 degrees or below to smoke succulent ribs, briskets, and roasts.
How can I read the temperature of whatever I’m cooking?
Every Memphis pellet grill comes standard with a digital food probe that displays the internal temperature of whatever you’re cooking. Further, you can set the ITC to the desired food temperature, and when it hits that temp, it automatically reduces the grill temperature to the lowest set point to keep your food ready to serve.
How does the convection oven work?
Grill chamber design, advanced engineering, and convection fans circulate heat evenly and provide the consistent temperatures required for convection oven performance. Other brands may claim to have convection oven capabilities, but we can accurately back up that claim with engineering facts.
Innovative Grilling & Smoking App
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Grill Your Next Meal Using Our Innovative Pellet Grill App
Our new Bluetooth-enabled setup makes the connection to our pellet grill app easier than ever before. Simply start up your Memphis Wood Fire Grill, add your food, kick back and relax while your food cooks.
Monitor Your Pellet Grill From Anywhere!
From your smartphone or tablet, you can check grill and food temperatures and more:
Track Internal Temperature: Monitoring the internal temperature of meats is key to avoiding undercooked or overcooked foods. Our grill app allows you to track the internal temperature of your meats in real-time using up to three meat probes.
Follow Recipes: The smoking and grilling app has step-by-step recipes that make it easy to become a Grill Master. Simply select your recipe and begin crafting a mouthwatering meal, all with the guided help of your smart device.
The Memphis Grills App is available in the Apple App Store and the Google Play Store.
Wi-Fi Based Technology Connects to Your Home
Using cloud-based technology, our grill app connects to your home Wi-Fi network, rather than local connectivity. This infinitely extends the range of the app, allowing you to access real-time temperature data from wherever you like.
Heading to the golf course or hopping on the boat? Fire up your grill and track progress from the green or even from the middle of the lake! Relaxing on the couch? Forget running back and forth to your grill—just grab your smartphone and keep track of the progress of your meal as you relax.
Download our grilling and smoking app to ensure a perfect meal on your Memphis wood fire grill today.
The Versatility of Wood Pellet Grilling Meets the Durability of Stainless Steel
Memphis Wood Fire Grills is the leading manufacturer of stainless steel wood pellet grills. Our products offer the convenience and flavor of wood pellet cooking with the durability and ease of maintenance that is offered by stainless steel.
3 Reasons to Choose a Stainless Steel Grill for Your Next Purchase
Our stainless steel barbecues offer a wide range of benefits over other grill materials, including:
Consistency: An even and consistent cooking temperature is vital to a successful and tasty meal. Stainless steel retains heat better than other materials, making it easier to dial-in on precise cooking temperatures, which give optimal results. Each grill is constructed with two stainless steel walls, making Memphis Wood Fire Grills even more durable and resistant to the elements.
Ease of maintenance: Cleaning and maintenance is a key part of grill ownership. Stainless steel surfaces can be cleaned and maintained easily.
Durability: Stainless steel’s resistance to corrosion and rust prolongs the lifespan of the material. This allows grills constructed of stainless steel to stand up to the sun, wind, rain, and salt much better than other materials.
Stainless steel not only provides performance, ease in maintenance, and durability: it offers a sophisticated, polished look and looks great in any outdoor setting.
Exploring Memphis Materials
We pride ourselves on offering the highest in quality grills. Our grills are manufactured using two high-quality grades of stainless steel:
304 Stainless Steel
Our highest quality stainless steel grills are manufactured using 304 Stainless Steel which is an alloy containing a higher percent of nickel than other Stainless Steel alloys. 304 stainless has a higher level of corrosion resistance, which makes it the ideal material for grills used in a wide range of environments and applications. 304 Stainless Steel is recommended for consumers in the coastal regions. Our 304 Stainless Steel line includes the Memphis Elite, Memphis Pro Cart, and both the Pro and Elite built-in models.
430 Stainless Steel
With many of the same benefits of 304 Stainless Steel, our 430-grade material is superior to cast iron and aluminum for grilling applications. 430 Stainless Steel offers an alternative to 304 stainless for grillers in non-coastal areas. Our 430 Stainless Steel line includes the Beale Street Cart and Beale Street Built-in.
Designed in the USA
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Designed, Engineered, and Tested in the U.S.
We are proud to say that every Memphis Wood Fire Grill was designed, engineered, and tested in our state of the art 135,000 square foot facility in Bloomington, Minnesota.
When you buy a Memphis grill, you are supporting a family-owned business that is rooted in innovation, craftsmanship, and dedication to customer satisfaction. You can relax and enjoy your grill knowing that it was provided to you by an American company.
Beale Street
The Beale Street offers the versatility of the Memphis Flagship brand at a price point that fits most budgets. In addition, the Beale Street brings the same precision and confidence to the art of wood fire grilling. The Beale Street offers dependability and can deliver a perfect meal every time utilizing the proprietary technology of the Memphis Wood Fire Grill’s Intelligent Temperature Control (ITC).
Features & Benefits:
Real Wood Fire & Direct Flame Cooking
From the very best pizza ovens in Rome to the most highly-acclaimed steakhouses in America, Japan, and Argentina, top chefs point to wood fire as the real culinary game-changer.
True Convection Cooking
Thanks to the 4″ convection fans built into every Beale Street, the Beale Street Carts and Built-ins are true high-end convection ovens. Grill chamber design and advanced engineering combine to create even circulation of heat – no rotisserie is needed!
Control and Monitor Grill and Food Temps via Wi-Fi
The Memphis Mobile App allows you to monitor and adjust the grill and food temps on the Beale Street when you’re away from your grill. Easily check your food from home, work, or your car (the passenger seat, of course).
Beautiful Stainless Steel Construction
Our superior craftsmanship and strict adherence to manufacturing standards guarantee products with unbeatable reliability, durability, and temperature accuracy in any climate or weather condition.
Pellet Consumption
One 20 lb. bag of Memphis Wood Fire pellets lasts approximately as long as a tank of propane and costs the same. At 350 degrees, the Memphis burns approximately 1.3 lbs. of pellets per hour, up to 15% longer than a tank of propane at about the same price.
Features:
Smoke, grill, bake, sear, and roast
Cloud-based Wi-Fi*
Cabinet for storage
Open flame option
*Wi-Fi connectivity is dependent on compatibility with your network security protocols.
Click to see Wi-Fi Setup Instructions
ITC 2.0 and Beale Street Controllers
The Memphis Grills Wi-Fi system is only compatible with the following network security protocols: WPA/WPA2 Personal, TLS & SSL.
Currently, our Wi-Fi may or may not be compatible with networks that use the following IEEE LAN Protocols: Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax). This list is not all-inclusive.
Wi-Fi Setup Instructions
On Your Grill Controller:
1. Power the grill ON by pressing the top left “power” button on the controller. 2. From the home screen, press the “MENU” button in the lower left corner. 3. Press the down arrow below the word “NEXT”. 4. Press the “WIFI” button. 5. Turn on the Wi-Fi by pressing the button on the lower left, “TURN ON WIFI” 6. Next, press the “SETUP” button on the upper right side. The grill will broadcast a Wi-Fi signal to nearby devices. Once the STATUS field displays “CONNECTING”, go to your iPhone or Android to continue setup.
On Your Phone or Tablet:
1. Find your available Wi-Fi networks on your phone or tablet and select the network “Memphis Grills XX:XX” (The XX:XX characters will match the last 4 digits shown on the grill controller next to the MAC ID) 2. Once selected, the grills network will automatically bring you to a page where you will connect your grill to your Wi-Fi network. Search for all networks in range by pressing “Search”. All networks in range are displayed. Click on the network desired and it will auto populate the “SSID” field with your selection (SSID is your network name. Please note that the box to the right of your home network will display a negative number. That number is Wi-Fi signal strength at the grill. The closer the number is to -100, the worse the signal and the closer to 0, the better it is). Enter your network’s password if you have one (For successful connection, your home network password cannot contain non-alphanumeric characters such as: #$&). If the network does not require a password, leave the password field blank. Note: If the provisioning page does not automatically populate when you select Memphis Grills on your Wi-Fi settings page on your device, you will need to manually open any browser and enter the URL . Wait 15 seconds or so after clicking on the Memphis Grills Wi-Fi to see if the provisioning page appears. The provisions page will then appear, and you will be able to search for your home network. Select your home network and enter the password. 3. Click “CONNECT” and the page will automatically close. This will sometimes give an “error” that says the page cannot be reached, but this is completely normal. Please return to the controller screen on the grill, it should not say “CONNECTED”. 4. The Wi-Fi setup is now complete. The status field in the grill’s Wi-Fi menu should now read “WIFI CONNECTED”. NOTE: The time from hitting “NOT CONNECTED” to “WIFI CONNECTED” can take up to 3 minutes based on connection strength.
In the Memphis Grills App:
1. Download our Memphis Grills App from the IOS App Store or Google Play Store 2. Enter a valid e-mail into the “Customer ID” field and create a password that you will use to login to the app. After logging in, you will receive an e-mail requiring you to confirm that e-mail address before continuing. 3. Once the confirmation link is followed from your e-mail, return to the App. 4. Once confirmed, login to the App again and add your grill. Enter the grill’s MAC Address and Name shown on the grill controller. Please note that the grill’s nickname will automatically be MEMPHIS, and can be changed after the initial setup.
Example: MAC: F8:F0:05:F4:A8:12 NAME: MEMPHIS
Note that MAC Address only contains numerical 0, 5, and 1’s, and will not contain alphabetical O, S, and I’s. Grill nickname is not case sensitive. Please include colons in the MAC Address as shown.
Specifications:
Model
BGSS26
Fuel Type
Pellet
Temp Range
180-550 F°
Cooking Surface
558/817* sq. in. (*optional grate)
Dimensions
48.5" (H) x 51" (W) x 29" (D)
Material
430 Stainless Steel
Construction
Dual Wall, Sealed
Convection System
Convection Cooking System
Fuel Hopper
12 lb pellet hopper capacity
Options & Accessories
Middle Grate Kit
Optional 2 pieces of grates.
Adds 259 sq. in. of cooking surface.
Beale Street Cart Cover
Made from 600 denier polyester for durability.
Gives your Memphis Grill an extra level of protection from the exterior elements.
Beale Street Meat Probe
This meat probe works in tandem with the Intelligent Temperature Control system to measure the internal temperature of whatever you’re cooking.
Pizza Stone Set
Includes a 12.99" pizza stone, stainless-steel pizza rack, and cutter.
Made of cordierite, this pizza stone withstands temperatures up to 800°.
Cast Iron Plate
Perfect for searing a steak, sautéing vegetables, or baking pizza.
Designed for extreme temps, even heat distribution & retention, and long-lasting performance.
BBQ Utensil Set
Convenient 3-piece set includes a stainless-steel spatula, fork, and tongs.
Perfect for everything you need to turn, lift and flip whatever you’ve got cooking.
Beale Street Genie Multi Tool
This handy tool helps you clean and lift grill grates, the Direct Flame Insert, and burn pot.
Can also be used as a bottle opener.
All-Natural Cedar Planks
Cedar lends a delicate flavor and smokiness to your dish.
Contains four all-natural cedar planks.
8"x8" Aluminum Foil Pans
Used to collect grease drippings, keep the drippings from flaring up, and help keep your grill’s interior cleaner.
Includes 12 pieces of foil pans.
All-Natural Wood Pellets
From high-temperature searing to low-and-slow smoking, nothing enhances the flavor of your ingredients like 100% natural hardwoods.
Available in six delicious flavors: Apple, Cherry, Hickory, Pecan, Mesquite, and Oak.
Warranty
The Beale Street Grill carries a five (5) year Limited Warranty from the date of purchase by the original owner against defects in material and workmanship. Electronic and electrical components carry a two (2) year replacement warranty when subjected to normal residential use. Limited Warranty does not apply to burn pot, meat probe, grill cover gaskets, or damage caused by corrosion. The meat probe is under Warranty for 30 days from the date of purchase.
Memphis Wood Fire Grills prides itself on innovation, craftsmanship, and dedication to customer satisfaction. We create grills that enhance lifestyles and personal comfort while utilizing natural, renewable fuel. By designing, engineering, and testing such high performance products here in the USA, we incorporate convenience into everyday life.
All In-Stock orders leave our warehouses within 1-3 Business Days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days after order has been shipped out.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@patioscapeoutdoors.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact us IMMEDIATELY. If your item(s) do arrived damaged, please contact us immediately within 48 Hours of delivery and send photos to support@patioscapeoutdoors . We will process an insurance claim on your behalf and happily work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order if no resolution is met.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
At Patioscape Outdoors, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.
Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Patioscape Outdoors:
Price Match Guarantee: At Patioscape Outdoors, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!
Free Shipping: Experience hassle-free shopping with our free shipping offer on all orders over $49.99. We eliminate the worry about additional costs, making your purchase even more satisfying.
Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.
Safe and Secure Shopping: Your security is our top priority. Patioscape Outdoors ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.
Authorized Dealer: As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.
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This is an incredible deck cooking machine. When my old grill was on its last legs, I had to decide whether to rebuild the burners or buy a new one. I realized my cooking style had evolved; now, I prefer vegetables and fish over steaks, burgers, and hot dogs. I thought I might have to build something myself but decided to check online first. I found this griddle on Amazon for $269, including shipping.
Assembly took about an hour, including finding batteries. My whole family loves it. We've cooked Japanese steakhouse-style meals, turkey burgers, tuna steaks, and salmon. It's great for finely chopped veggies and making fried rice with steamed brown rice. No one around here had seen or heard of these griddles, so it's pretty novel. Thanks to my wife, photos of the griddle with multiple items cooking are all over Facebook.
The steel top is heavier than any grill I've owned—it's truly a heavy-duty machine. If you keep it outside, you'll need to buy a cover to prevent rust. I'm so impressed that I'm fixing up my deck for entertaining. I'm getting an indoor/outdoor carpet to cover the old pressure-treated planks and a 6-person table and chairs from Lowes.
This griddle makes the best burgers and turkey burgers I've ever cooked. They come out with a nice brown crust and stay moist, with no more flare-ups, char, or dried-out burgers. My favorite is mixed veggie stir-fry. We cook huge amounts of turkey burgers, veggies, and fried rice, so we have leftovers all week without heating up the house. And for fish, it’s perfect because there's no lingering smell inside.
I was thinking about getting a small grill for the deck, but the more I use the griddle, the less attractive that idea seems. I've heard the best steaks are cooked in a super-hot skillet, but I haven't tried steaks or hot dogs yet. If the picture comes through, you'll see 2 lbs of turkey burgers and 1 lb of ground turkey mixed with veggies. Once it cools down a bit, I'll add 10 whipped eggs, spread it out, and top it with shredded cheese until it melts.
We are so in love with our Primo Kamado it's incredible!!! Patioscape Outdoors had it shipped out to us in 6 days and my husband couldn't of been any happier when it landed. Although he spends a LOT more time on the grill now, we love it when it's a Friday/Saturday and it's time to kick back, relax, grill some nice food and just have a beautiful day. Thanks for helping us get this grill and make life even better!
Coming here to show my appreciation as I never do these reviews after a purchase but I felt compelled to after the awesome experience it was to get my Primo Grill from Patioscape. The Grill is kickin' and man am I and the family enjoying it. Love the way it looks, it locks in the heat and really delivers on whatever you throw on it. Can't recommend a Primo Kamado enough!!!
I've been cookin on this XL 400 for the past 2 months now and i's sure been a hell of a time! The quality of the grill, ease of use and flavor the food comes out of this thing is just unmatched. Really appreciate Patioscape Outdoors for helping me choose out this amazing Kamado grill and getting it to me within 5 days. Let's get back to grillin!
We are so happy with our new outdoor stove! We were looking for a fire pit for our newly built paver circle. Friends of ours told us about their Solo Stove, and we really liked the clean look of it, and that it was smokeless. We started looking them over on-line, and loved the size of the Yukon Stove. We are delighted with it and the fact we were able to get the bundle with the lid and ring at for the bottom to help with air circulation. It’s a winner in our book!
We've been super happy and we've been loving the Yukon. It's received so many compliments on the Water color option we chose as seen by the photos below. And as seen there, it's kept us quite warm over the last month!
As long time fire pit users we put off spending the $$ on this awesome fire pit! Man we love it. Starts wicked easy and the wife loves that we can enjoy it without her hair smelling like smoke 😉 wish we hadn’t waited but we’re good now haha!
This solo stove is everything I expected it to be. Extremely efficient and easy to set up and place where you want it. I love that ability to move it to where you want it. Highly recommend!
Our Yukon is the best. It has allowed us to enjoy more evenings on the deck. We get many compliments on the color and how it contains the flames and ash.
I never do campfires because I'm never around to maintain or ensure the fire is safe (always exploring or doing something with my dog). This thing allows to get a quick fire started and the lid allows me to leave knowing it will be safe and I love how portable and the heat out put it gives. Truly burns efficiently and completely with no smoke.
I bought a bundle on sale that included the Bonfire, stand, lid, and travel bag. While I haven’t tried transporting it, everything else works great. I had an easier time than expected fitting firewood into the Bonfire, so I’m glad that I bought this instead of the Yukon, which would have been too much for my small yard. I also bought a heat deflector, but didn’t try it yet.
Love this blue! Camp Fire is great. I hate smoke so this is perfect for us! Looks beautiful outside with my new pavers.
Heavy weight, everyone was very impressed!
The primo junior is great. It has been used to bake apple pie. It grill great steaks and the rotisserie is fabulous for chicken. The service has been great thanks you guys.
