Overview:
Reimagine outdoor cooking with the Napoleon Prestige® 500 Connected RSIB Propane Grill. Combining cutting-edge smart technology with powerful grilling performance, this stainless steel grill puts precision and convenience at your fingertips. With Wi-Fi and Bluetooth connectivity, you can monitor cooking temperatures, set timers, and receive high-temperature warnings right from your smartphone. The integrated LCD display and included temperature probes ensure you're always in control of your grill, even when you're away from it. Designed for both style and substance, this grill delivers premium features like an infrared sear station, rotisserie, and side burner for enhanced cooking versatility.
Built with premium stainless steel and modern safety features like SafetyGlow™ LED knobs, this grill is as durable as it is functional. Whether you're searing steaks, slow-roasting rotisserie chicken, or preparing sides, the Prestige 500 Connected offers the tools and technology to make every meal a success.
Key Features:
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Smart Connectivity: Wi-Fi and Bluetooth integration with an LCD display allows you to remotely monitor temperatures, set timers, receive alerts, and track fuel levels.
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Durable Construction: Built from premium stainless steel with powder coat trim for superior durability and a sleek finish.
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Enhanced Infrared Burners: Larger rear rotisserie burner and expanded infrared sear station provide professional-level cooking results for meats and veggies alike.
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Low-Maintenance Design: Features 8.5mm stainless steel grids and an easy-clean grease management system for reduced maintenance.
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Temperature Precision: Integrated temperature probes and protected ports keep you informed about your grill’s performance and ensure every dish is cooked to perfection.
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Extra Workspace: Six hidden tool hooks and spacious side shelves provide ample room for prepping and organizing.
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Innovative Storage: Stow-away warming rack and enhanced internal storage keep your cooking area neat and functional.
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Effortless Ignition: Jetfire™ ignition system ensures reliable, battery-free burner ignition with a simple flame jet.
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Safety and Nighttime Convenience: Backlit LED control knobs illuminate for easy nighttime use and glow red with SafetyGlow™ when the gas is on.
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Mobility and Stability: Industrial-grade locking casters make moving your grill simple while ensuring stability during use.
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Lifetime Peace of Mind: Backed by Napoleon’s Lifetime Bumper-to-Bumper Warranty for worry-free ownership.
All In-Stock orders leave our warehouses within 1-3 Business Days.
ORDER CONFIRMATION
As soon as your order is placed, you will receive an order confirmation e-mail. (If you do not, please contact us and a representative can send over the digital receipt of your purchase). This confirms your order has been received in our system and your credit card is authorized for purchase. As soon as we receive your order, we begin processing to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail to confirm if you'd like to keep your order or cancel for a full refund. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
ORDER SHIPMENT
Please reference your product page specific lead times. After shipment, items will arrive in 2-7 business days after order has been shipped out.
Certain items due to high demand and low supply can only be placed on back order at specific times. Please contact customer service to hear about any items availability.
Please contact us for rush shipping rates and options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within four business days of your order, feel free to follow up with us at support@patioscapeoutdoors.com.
Large items that ship via freight (not UPS or Fedex) require a signature upon delivery. You will receive a call from the shipping company to arrange a time and day for delivery that works for you.
PRODUCT QUALITY GUARANTEE
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should contact us IMMEDIATELY. If your item(s) do arrived damaged, please contact us immediately within 48 Hours of delivery and send photos to support@patioscapeoutdoors . We will process an insurance claim on your behalf and happily work with you to resolve the issue or replace your order.
CANCELLATIONS & REFUNDS
Generally, most of the items we carry can be returned within 30 days of receipt in new condition and unopened.
Returned products must be sent back with their original packaging and have all of the parts and components that they came with. Please contact the manufacturer for any warranty issues.
If there is a damage in the product, the customer is not responsible for the shipping costs and restocking fees that apply for the return.
Customer remorse: If there is no damage to the product, the customer will be responsible of paying for shipping and restocking fees. The customer will be given a refund of the remaining balance.
Please document (photograph) any damages upon receiving the item and report these damages to the delivery carrier if product was sent by LTL or freight (not by UPS, Fedex, USPS, etc).
Some items may be subject to a 15% restocking fee. Customer is responsible for return shipping and original shipping cost, even if the item was "free shipping". Any damages to products may void the return.
Returns must be accompanied with an RMA number. Please contact us in order to have one generated.
Should you have any questions about a particular product’s return policy we’re here to help. Please contact us and we will respond within 24 hours.
As stated in the Product Quality Guarantee, any item that arrives in less than perfect condition or missing parts will be handled at no extra cost. Refunds will be issued to the original credit card that you use when placing your order if no resolution is met.
It is the customers' responsibility to confirm the product will comply with their state, county or city codes. If you will be receiving an inspection by a county or city inspector, please ask them what they require.
At Patioscape Outdoors, we know the online marketplace is crowded, and we're committed to differentiating ourselves by providing exemplary service to earn and maintain your trust.
Here’s our 7-Point Commitment to delivering the ultimate shopping experience at Patioscape Outdoors:
- Price Match Guarantee: At Patioscape Outdoors, we pride ourselves on competitive pricing. We constantly monitor the market to ensure our prices are among the best available, and we also offer a Price Match Guarantee. If you find a lower price on an identical product from another authorized dealer, we promise to match it!
- Free Shipping: Experience hassle-free shopping with our free shipping offer on all orders over $49.99. We eliminate the worry about additional costs, making your purchase even more satisfying.
- Exceptional Customer Service: Our dedicated team is here to ensure you have a top-tier customer experience. Whether you need assistance selecting the right products, resolving an issue, or seeking advice to enhance your grilling, we are ready to help.
- Safe and Secure Shopping: Your security is our top priority. Patioscape Outdoors ensures a protected shopping environment with the latest security technology, safeguarding your personal and financial information. Shop with confidence, knowing your data is secure.
- Hassle-Free Returns: We understand that sometimes returns are necessary. That’s why we offer a straightforward 30-day return policy, subject to a restocking fee, to ensure you can shop with peace of mind.
- Authorized Dealer: As an authorized dealer for every brand we carry, you receive full protection under the manufacturer's warranty for each item purchased. This ensures your investments are well-protected.
- Insured Shipping: We take extra precautions to make sure your orders arrive in excellent condition. With insured shipping, you can rest assured that any damages or losses during transit will be promptly resolved.
Choose Patioscape Outdoors for a premium online shopping experience where your satisfaction and security are our highest priorities. Discover our expansive selection of outdoor cooking and patio products today!
Contact us by phone at +1(855)-668-8793 or by email at support@patioscapeoutdoors.com.
